Return Policy

RETURNS


All our jewellery must pass a number of Quality Control checks before it leaves our workshop. Refunds for jewellery or shipping will only be offered at our discretion depending upon the circumstances, including, but not limited to, availability of suitable replacement items.
If your on-line purchase is shown to have a fault or it is the wrong item or does not match the photo or description on the website for what you ordered, will gladly repair or replace that item at no extra cost.
We will not offer an exchange or refund on items for damage resulting from misuse, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use.


If you have simply changed your mind about your on-line purchase, we will only accept these items for exchange or credit note if returned to in saleable condition, within 14 days of purchase and accompanied by the original sales receipt to us. Costs for return shipping of exchange items is at the risk and expense of the person sending it.

Returns form

Goldsmiths Jewellers
21 Stephen st
Bunbury 6230
Western Australia